How to Generate FAQ Sections with AI in conbase.ai

Introduction

• The Goal:
  • By the end of this guide, you'll be able to automatically create clear, well-structured FAQ sections for hundreds of pages in minutes, transforming your content workflow.
• The Problem:
  • Manually writing FAQs for every product or article is slow, inconsistent, and hard to scale. Teams often spend hours drafting similar answers, leading to delays and uneven quality.
• The Solution:
  • Conbase.ai's pipeline approach lets you generate FAQs at scale with custom prompts that match your brand voice and layout rather than forcing you into a one-size-fits-all template.
• Prerequisites:
  • A Conbase.ai account
  • A CSV file that lists your pages, product names, descriptions, and any existing support info
  • Basic knowledge of the questions your audience typically asks

Are you here for the first time ? Then watch a full conbase.ai workflow in action

This video walks you through a complete conbase.ai workflow, from input to final output, so you can see exactly how the platform works and how to get the most out of its features.

Step 1: Set Up Your Project and Import Data

Create a New Project

Log into Conbase.ai and click New Project. Name it something like "FAQ Generator - July 2025" so you can find it later.

Upload Your CSV

Upload the CSV that holds your page data. Conbase.ai detects column headers automatically.

Tips before you upload:

• Use clear column names such as page_title, description, existing_questions
• Remove stray characters that could confuse the AI
• Add context columns like audience or category if they help shape better questions

Step 2: Build Your FAQ Generation Pipeline

Add an Action Step

You can start from the template library or create from scratch. For this walk-through we'll create a fresh prompt. Click Add Step, choose Create New, name it Generate FAQ Sections, then add it to the pipeline.

Set Up Your Custom Prompt: The 3-Part Recipe

Part 1: Instruction

The instruction tells the AI what to do and how to do it.

You are a content specialist tasked with writing a concise FAQ section for each page. Use a friendly tone. Each answer must be two sentences or fewer. Do not invent facts that are not in the source data.

Part 2: Context

Now add dynamic data from each row.

Page Title: {page_title}
Description: {description}
Audience: {audience}
Existing Questions: {existing_questions}

Part 3: Output

Select or create output columns, for example faq_question_1, faq_answer_1, up to the number of Q&A pairs you need.

Add examples so the AI sees the desired format. You can also instruct the AI to generate multiple question and answer pairs within a single column if preferred.

Output Column: faq_question_1
Output Example: What is the return policy?

Output Column: faq_answer_1
Output Example: You can return any item within 30 days as long as it’s in original condition.

Save the step when you’re done.

Step 3: Configure and Run the Pipeline

Fine-Tune AI Settings

• Model: "GPT-4o"
• Processing Mode: "Instant" for testing and for fast execution, "Scheduled" for large batches and 50% less API costs
• Integration: "Fill if empty" leaves available data untouched

Select Rows and Execute

1. Pick 5 rows for a quick test run
2. Click Run Pipeline
3. Review the output in the table view
4. If needed, tweak the prompt and rerun
5. Once satisfied, select all rows and process the full dataset

Step 4: Review and Export

Quality Check

• Scan random entries to confirm each question matches the content
• Look for duplicated questions that could confuse readers
• Ensure answers stick to the two-sentence rule

Export Your CSV

Click the export button in the bottom right corner. Conbase.ai bundles original data plus the new FAQ columns into a fresh CSV.

• Keep a backup of your original file
• Test a small import into your CMS first to catch any formatting hiccups

Conclusion and Next Steps

You’ve automated FAQ creation and freed up hours each week.

• Consistent tone across every page
• Faster content launches
• Improved user experience with clear answers

Want to see what else Conbase.ai can do? Book a free demo and discover more ways to speed up your content pipeline.